PRIVACY POLICY

Effective: December 8, 2022

For California Residents Only - see California Privacy Policy

General

This privacy policy (“Privacy Policy”) applies to all products/software, services and websites of TextBetter LLC (Flext, “our”, “we” or “us”) (collectively, the “Services”). You (“you” or “your”) consent to this Privacy Policy for collecting, using, disclosing and handling of your information (personal and device information) in connection with your access to, and use of, the Services. The Flext Application are both applications (software) from TextBetter LLC If you have objections to this Privacy Policy, you should not access, sign up for, or use any of the Services.

AS PART OF THE SERVICES, YOU ARE PROVIDED WITH A US/CANADIAN FORMATED TELEPHONE NUMBER. THE TELECOMMUNICATIONS INFRASTRUCTURE NECESSARY TO PROVIDE THE SERVICES ARE LOCATED IN THE US AND CANADA, AS SUCH YOU ARE UNDER THE JURISDICTION OF THE LAWS OF THE UNITED STATES AND THE LAWS OF CANADA when you accept the Services with the US/Canadian telephone number.

Flext provides “Free” Services as well as paid Services for users. In order to pay for the “Free” Service, personalized advertisements are placed before you. Your information is used to personalize the advertisements.

Do Not Sell My Personal Information

We safeguard your information in accordance with industry procedures and security standards. HOWEVER, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET, THEREFORE, FLEXT MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THESE SECURITY MEASURES. FLEXT SHALL NOT BE RESPONSIBLE FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES (OR ANY OTHER DAMAGES OR LIABILITY OF ANY KIND WHATSOEVER, WHETHER AS A RESULT OF NEGLIGENCE OR OTHERWISE) THAT RESULT FROM A LAPSE IN COMPLIANCE WITH THIS PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION.

The Services are not intended for use by anyone who is not able to enter into a legally binding contract. If you are under 13 years old or if you are not able to legally form binding contracts, you may not use any of the Services or submit information about yourself to Us.

If You are a resident of the European Economic Area or EU, please deactivate your account with us. We are currently focused on US and Canadian markets and have not yet implemented the EU’s General Data Protection Regulations.

Flext reserves the right to modify these policies at any time. We invite you to periodically consult this section for possible updates and changes. Notification of any major changes may be sent to you by email or a system message to your account.

If you wish to contact our Privacy Officer, you may contact them through one of the following means:

Mail:
TextBetter LLC
201 S Palm Ave
Sarasota, FL 34236

Email: Support@Flext.com

You may update your personal information (including flagging your messages for deletion) by accessing your account from our website at http://www.Flext.com.

What Information do We Collect? How We use this Information?

The table below sets forth the types of data we collect. We collect personal information directly from you, from other sources, and through online technologies (such as cookies when you interact with our website). We use this data for one or more of the following purposes as indicated in such table:

Purpose #1 - Providing our Services to you, including communicating with you and marketing our Services to you.

Purpose #2 - Security (such as detecting security breaches, protecting against fraud, malicious, and illegal activity, and taking action against wrongdoers (e.g. fraudsters and hackers)).

Purpose #3 - To ensure our Services are working as intended and to make improvements to our Services.

Purpose #4 - To comply with legal and regulatory requirements.

Purpose #5 - To provide you with relevant commercial advertisements. In connection this Purpose #5, we share certain information as indicated in the table below with third party advertisers in order to provide you with relevant commercial advertisements. The provision of such information generates revenue to pay in part or in whole for the Services. If you would like more information about this practice and to know your choices about not having this information used by these companies, contact us.

Name, User ID (alias), email address, Phone Number, IP address, device ID, advertiser ID, device type, settings and operating system.

#1, #3, and #5 (advertiser ID, IP address and/or hashed email only)

Telephony log information (telephone log records) (e.g.calling-party number, receiving party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information and types of calls).

#1, #3, #4

Messages (including voice, text, audio, video, pictures and videos) and contacts.

#1, #3

Credit card number

#1 (payment processing only)

Records of purchases of our Services.

#1 (Marketing)

Information about your interaction with the Flext application and advertisements.

#1, #3, #5 (advertiser ID, IP address and/or hashed email only)

Latitude/longitude coordinates and general physical location or movements from IP address and Wi-Fi access. 

#1, #5

Third Parties

In order to achieve the purpose set out above, we may collect information about you from other third party sources. We may also make third party applications, such as extensions, available through the Services. The information collected by us when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. We “do not track” you across third party websites. However, we do track you as per this Privacy Policy, and some of our third party advertiser partners and vendors may also track you across other websites or online services.

We partner with third parties that collect information across various channels, including offline and online, for purposes of delivering more relevant advertising to you or your business. Our partners may place or recognize cookies, pixels, and other tracking technologies on your computer, device, or directly in our emails/communications, and we may share personal information with them if you have submitted such information to us, such as your email address or device ID. Our partners may link the hashed or obfuscated personal information we share with them to the cookie stored on your browser or device, and they may collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information. Our partners use this information to recognize you across different channels and platforms, including but not limited to, computers, mobile devices, over time for advertising (including addressable TV), analytics, attribution, and reporting purposes. For example, our partners may deliver an ad to you in your web browser based on a purchase you made in a physical retail store. Your data may be transferred outside of the country from which it was originally collected. To learn more about interest-based advertising in general and to opt-out, please visit http://www.aboutads.info/choices. To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices. You may also opt-out of cookies by updating your browser settings.

Revoking Your Consent

You may withdraw your consent to the ongoing uses of your information set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. You can withdraw your consent by requesting deletion of your personal information, deactivating your account, or by uninstalling the Flext Application using the standard uninstall procedures that may be available as part of your mobile device or via the mobile application marketplace or network where you obtained the Flext Application. However, please note that deactivating your account or uninstalling the application does not automatically delete your personal information. Please see the steps outlined below in order to request deletion of your personal information.

You may opt-out of providing your location information to us when you are using mobile devices. If you do not want us to use your location information as described in this Privacy Policy, you should turn off the location services for the mobile application located in your mobile device settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your mobile device and mobile browser settings.

Deletion Right

You may request deletion of your personal information. You may exercise this right by email to us at Support@Flext.info.

Please note that you will have to sign into your user account, as Flext has your personal information records by user account. If you do not have a user account with Flext, then we do not have a copy of your personal information in our records.

Please note that once your deletion request is processed and the personal information is deleted, your user account will be deleted, inoperative, and this action cannot be reversed. If you change your mind and wish to use Flext services in the future you will need to sign up for a new user account.

If you are eligible for, and wish to port your phone number you must do so before submitting your deletion request.

Flext may retain certain portions of your personal information in order to a) detect or resolve certain issues, including but not limited to issues related to security, fraud, and spam; b) comply with applicable laws, and in particular telecommunications laws; c) carry out any actions for internal purposes only, such as for archival backups, and for improving Flext’s products and services, and d) as otherwise permitted or required by applicable law.

Disclosure and Retention of Your Information

Our servers are located in the United States and Canada. Accordingly, in connection with providing you with the Services, your information will be processed and stored in the United States and Canada. The governments, courts, law enforcement, and regulatory agencies of which are able to obtain disclosure of your information through the laws of the United States or the laws of Canada.

Your payment information may be shared with such third parties as needed for billing purposes and to prevent fraud.

Links to other Web sites and Third Party Ads

The Services may include advertisements regarding or otherwise contain hyperlinks to other websites, including those of our business partners, vendors and advertisers. Advertisements for third parties and their products may be included with the Services and those third party advertisements and web sites may include a cookie, web beacons, or other device(s) of the third party. We do not have control over the cookies, web beacons, or other devices used by third parties and do not have access to whatever information they may collect. You acknowledge and agree We are not responsible for the content or for the privacy practices employed by third parties.

Privacy Policy

- For California Residents Only

General

This privacy policy (“Privacy Policy”) applies to all products/software, services and websites of TextBetter LLC (TextBetter, Flext, “our”, “we” or “us”) (collectively, the “Services”). You (“you” or “your”) consent to this Privacy Policy for collecting, using, disclosing and handling of your information (personal and device information) in connection with your access to, and use of, the Services. The Flext Application are both applications (software) from TextBetter, Inc. If you have objections to this Privacy Policy, you should not access, sign up for, or use any of the Services.

AS PART OF THE SERVICES, YOU ARE PROVIDED WITH A US/CANADIAN FORMATTED TELEPHONE NUMBER. THE TELECOMMUNICATIONS INFRASTRUCTURE NECESSARY TO PROVIDE THE SERVICES ARE LOCATED IN THE US AND CANADA, AS SUCH YOU ARE UNDER THE JURISDICTION OF THE LAWS OF THE UNITED STATES AND THE LAWS OF CANADA when you accept the Services with the US/Canadian telephone number.

TextBetter provides “Free” Services as well as paid Services for users. In order to pay for the “Free” Service, personalized advertisements are placed before you. Your Personal Information has to be disclosed (sold) in order to obtain these advertisements. Our paid Services (Premium Services) are available if you do not wish to receive personalized advertisements or have your information disclosed in order to obtain these advertisements.

Do Not Sell My Personal Information

HOWEVER, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET, THEREFORE, TEXTBETTER MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE SUFFICIENCY OF THESE SECURITY MEASURES. TEXTBETTER SHALL NOT BE RESPONSIBLE FOR ANY ACTUAL OR CONSEQUENTIAL DAMAGES (OR ANY OTHER DAMAGES OR LIABILITY OF ANY KIND WHATSOEVER, WHETHER AS A RESULT OF NEGLIGENCE OR OTHERWISE) THAT RESULT FROM A LAPSE IN COMPLIANCE WITH THIS PRIVACY POLICY BECAUSE OF A SECURITY BREACH OR TECHNICAL MALFUNCTION.

TextBetter reserves the right to modify these policies at any time. We invite you to periodically consult this section for possible updates and changes. Notification of any major changes may be sent to you by email or a system message to your account.

If you wish to contact our Privacy Officer, you may contact them through one of the following means:

Post:
TextBetter LLC
201 South Palm Ave
Sarasota, FL 34236

Email: Support@Flext.info

You may update your personal information (including flagging your messages for deletion) by accessing your account from our website at https://www.Flext.info.

Your Rights and Choices

The CCPA (California Consumer Privacy Act) provides California residents with specific rights regarding their personal information. This section provides you with an overview of your rights and the following sections provide the details as well as how you may exercise your rights.

You have the right to request that TextBetter disclose to you about our collection and use of your personal information over the past 12 months.

TextBetter treats the personal information of all users of TextBetter’s services nearly the same and as such we are disclosing in the following sections:

The categories of personal information we collect about you.
The categories of sources for the personal information we collect about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The categories of your personal information disclosed for a business purposes.
The categories of your personal information sold or disclosed.

Once we receive and confirm your verifiable consumer request (see below Exercising Access and Data Portability, and Deletion Rights), we will provide you with a copy of your specific personal information or the deletion of your personal system as per your request.

We will not discriminate against you for exercising any of your CCPA right (unless permitted by the CCPA), we will not a) deny you our goods or services; b) charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties; c) provide you a different level or quality of goods or services; and d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives as permitted by the CCPA. These incentives may result in different prices, rates, or quality levels. Any permitted incentive will be reasonably related to the value of your personal information. The terms and conditions of such financial incentives, if any, will be separately offered to you. Your Participation will be based on your prior opt-in consent, which can be revoked at any time.

Do not sell my personal information

OR Do Not Sell My Info

[For California Residents Only]

You may OPT-IN and You have the right to OPT-OUT to not have your personal information sold: see Do not sell my personal information OR Do not sell my info – This right may be exercised from the Settings page of the TextBetter App or TextBetter Web App.

Please note that you will continue to receive advertisements even if you exercised your “do not sell my info” option unless you have paid services.

Exercising Access and Data Portability

[For California Residents Only]

You have the right to request that TextBetter disclose certain information to you about our collection and use of your personal information over the past 12 months. Please see the later sections as noted previously.

Every 12 months you have the right to make two (2) access specific information and portability requests. To request a copy of your specific personal information, contact us at Support@Flext.info.

Please also note that your Flext App and Web App also displays a large portion of your specific personal information at any one time. Please also note, for security reasons, we will not provide a copy of your payment information, if any.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Please note that you will have to sign into your user account as TextBetter has your personal information records by user account. If you do not have a user account with TextBetter, then we do not have a copy of your personal information in our records.

Deletion Right

[For California Residents Only]

You have the right to request deletion of your personal information. You may exercise this right by emailing us at Support@Flext.info.

Please note that once your deletion request is processed and the personal information is deleted, your user account will be deleted, inoperative, and this action cannot be reversed. If you change your mind and wish to use TextBetter services in the future you will need to sign up for a new user account.

If you are eligible for, and wish to port your phone number you must do so before submitting your deletion request.

TextBetter may retain certain portions of your personal information in order to a) detect or resolve certain issues, including but not limited to issues related to security, fraud, and spam; b) comply with applicable laws, and in particular telecommunications laws; c) carry out any actions for internal purposes only, such as for archival backups, and for improving TextBetter’s products and services, and d) as otherwise permitted or required by applicable law.

What Information do We Collect? How We use this Information?

Purpose #1 - Providing our Services to you, including communicating with you and marketing our Services to you.
Purpose #2 - Security (such as detecting security breaches, protecting against fraud, malicious and illegal activity, and taking action against wrongdoers (e.g. fraudsters and hackers)).
Purpose #3 - To ensure our Services are working as intended and to make improvements to our Services.
Purpose #4 - To comply with legal and regulatory requirements.
Purpose #5 - To provide you with relevant commercial advertisements. In connection this Purpose #5, we share certain information as indicated in the table below with third party advertisers in order to provide you with relevant commercial advertisements. The provision of such information generates revenue to pay in part or in whole for the Services. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Information We Collect?

Purpose

Name, User ID (alias), email address, Phone Number, IP address, device ID, advertiser ID, device type, settings and operating system.

#1, #3, and #5 (advertiser ID, IP address and/or hashed email only)

Telephony log information (telephone log records) (e.g. calling-party number, receiving party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information and types of calls).

#1, #3, #4

Messages (including voice, text, audio, video, pictures and videos) and contacts.

#1, #3

Credit card number

#1 (payment processing only)

Records of purchases of our Services.

#1 (Marketing)

Information about your interaction with the TextBetter application and advertisements.

#1, #3, #5 (advertiser ID, IP address and/or hashed email only)

Latitude/longitude coordinates and general physical location or movements from IP address and Wi-Fi access. 

#1, #5

Third Parties

Emoji Privacy Policy: Click here to view Emoji's Privacy Policy

We “do not track” you across third party websites. However, we do track you as per this Privacy Policy, and some of our third party advertiser partners and vendors may also track you across other websites or online services.

How do we Collect Your Personal Information? (From/Sources)

The Devices that you use to access our telephone services such your laptop/desktop, Android device, and iOS device.
The Flext Application and in particular when we provide you with our telephone services through our Applications.
Information is also received as part of routine credit card verification (fraud) checks.

Sale of Personal Information

In the preceding 12 twelve (12) months, TextBetter has sold (or disclosed) the following categories of information:

Category 1. Identifiers [NO]

Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]

Category 3. Cookies and Analytical Tracking [NO]

Category 4. User communications [NO]

Category 5. Third Party Applications (where you have enabled such) [YES]

These categories of personal information were sold or disclosed to ad exchanges, ad supply side platforms (ssps), ad buy side platforms (bsps), ad demand side platforms (dsps), advertising agencies, advertising trading desks, and direct brands (advertisers).

Disclosure of Personal Information

In the preceding 12 twelve months, TextBetter has disclosed the following categories of information for a business purpose:

2. Security (such as detecting security breaches, protecting against fraud and malicious activity, taking action against wrongdoers (e.g. fraudsters and hackers))

Category 1. Identifiers [YES]

Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]

Category 3. Cookies and Analytical Tracking [YES]

Category 4. User communications [YES]

Category 5. Third Party Applications (where you have enabled such) [YES]

2. Performing Services including marketing, third party applications, and providing you with telecommunication services including sale of products, telephone services and user communications.

Category 1. Identifiers [YES]

Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]

Category 3. Cookies and Analytical Tracking [YES]

Category 4. User communications [YES]

Category 5. Third Party Applications (where you have enabled such) [YES]

3. Providing you with commercial advertisements

Category 1. Identifiers [NO]

Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]

Category 3. Cookies and Analytical Tracking [NO]

Category 4. User communications [NO]

Category 5. Third Party Applications (where you have enabled such) [YES]

4. To ensure our services are working as intended and to make improvements to our services,

Category 1. Identifiers [YES]

Category 2. Device/Network/Location Information (such as IP addresses, geolocation (if you allowed such on your device), Advertising ID) [YES]

Category 3. Cookies and Analytical Tracking [YES]

Category 4. User communications [YES]

Category 5. Third Party Applications (where you have enabled such) [YES]

Revoking Your Consent

You may withdraw your consent to the ongoing uses of your information set out in this Privacy Policy at any time, subject to legal or contractual restrictions and reasonable notice. You can withdraw your consent by exercising your Deletion right (see above), by deactivating your account, or by uninstalling the TextBetter Application using the standard uninstall procedures that may be available as part of your mobile device or via the mobile application marketplace or network where you obtained the TextBetter Application. However, please note that deactivating your account or uninstalling the application does not automatically delete your personal information. Please see the steps outlined below in order to request deletion of your personal information.

Disclosure and Retention of Your Information

Your payment information may be shared with such third parties as needed for billing purposes and to prevent fraud.